RE: My beloved broken Police Spyderco

[Joshua Haynes]

About a year ago while in the millitary I bought a Police edition Spyderco knife. I enjoy the hell out of it. This evening while working on a project it broke beyound repair. The tip busted off a bit and the locking mechanism completly shatered. The knife now folds in both directions and I can't do anything with it. As a side note the Clip broke off a while back but I didn't want to take the time to try and have it repaired becuase I don't like to be without it.

What can I do to get it fixed? Is there anything I can do? Please help. I would hate to think I'm out a $130.00 and a knife to boot. Any assistance would be greatly appreciated. I have attached a picture for the convience of anyone who can direct me.



Regards,

Joshua Haynes <br /><a href="/forums/attachmentarchive/3128-7-brokenSpydercoPolice.jpg" target="_new">View Attachment...</a><br />

[ruxton]

HOLY CRAP DUDE!! how on earth did you manage that?! get in touch with the spyderco warranty department they are brilliant with this kinda thing, they might send you a replacement, can't hurt to try. if you didn't do anything amazingly stupid to it which violates the warranty then u should be ok
MAT

[Carlos]

Hi Joshua,

Welcome to the Spyderco Forum.

From the looks of the carnage you probably exceeded the warantee terms, but Spyderco may be able to repair it and replace the clip for a fee. They would likely regrind the tip of the blade. It would be worth contacting Mike at Warantee and Repair to find out.

[chinook]

Looks like you've been peeling Oregon grapes. <img src="smile.gif" width=15 height=15 align=middle>


Edited by - Chinook on 12/19/2001 7:37:17 AM

[Joshua Haynes]

What EXACTLY are the warranty terms? I haven't been able to find any information on that topic.

[Joshua Haynes]

What EXACTLY are the warranty terms? I haven't been able to find any information on that topic.

[Joshua Haynes]

What EXACTLY are the warranty terms? I haven't been able to find any information on that topic.

[Joshua Haynes]

What EXACTLY are the warranty terms? I haven't been able to find any information on that topic.

[Joshua Haynes]

What EXACTLY are the warranty terms? I haven't been able to find any information on that topic.

[Joshua Haynes]

What EXACTLY are the warranty terms? I haven't been able to find any information on that topic.

[Joshua Haynes]

What EXACTLY are the warranty terms? I haven't been able to find any information on that topic.

[Joshua Haynes]

What EXACTLY are the warranty terms? I haven't been able to find any information on that topic.

[chinook]

Disregard the error message after posting a reply. It actually goes thru.

Re: Spyderco Warranty
Click on the &quot;Edge-U-Cation&quot; logo at the upper right of this page and select &quot;Care and Warranty from that menu.


Disguised as a responsible adult

[Sword and Shield]

Hi Joshua! Welocme to Spyderland! <img src="smile.gif" width=15 height=15 align=middle>

I'll second Ruxton's question: How on Earth did you manage to break a Police? Short of a 20# sledge and a vise, I can't figure it out.

Write or call Customer Service and explain exactly what you did that broke it. Unless you were doing something extraordinarily abusive, you have a chance that it could fall under the &quot;manufacturer's defect&quot; clause.

You never know what the Warranty Department will say, so give it a try. I anxiously await the results. <img src="smile.gif" width=15 height=15 align=middle>

Keepin' it real...real sharp, that is.

[ruxton]

oh yeah forgot, welcome to the forum <img src="tongue.gif" width=15 height=15 align=middle>
MAT

[Joshua Haynes]

OK guys here is exactly what happend. step by step and you tell me if you think I broke it or it was a freak thing.

I was working on a new workbench for my garage last night. I got to a point where I had to narrow a piece of plastic down a bit. It was the kind of plastic that is used in milk jugs and such. So me being who I am quickly pulled out my spyde and began to widdle away. At some point I got to a rather rough spot and applied more pressure to the handle and Band the whole thing flew apart. The blade slamed back and pinched my hand causing me to drop the knife. When it hit the concrete floor the damn tip broke off to boot. So in the matter of 10 mins my Police was completley distroyed. How the hell does that happen? BTW I can't get throught to warranty as of yet. I'll keep trying and keep you guys updated. I hope they can help me out. My whole knife is shot? Just a point of curiousity If it comes down to it should I have to pay for this or do you think it is a manufacturing issue?

[Carlos]

Now that you've explained what happened the failure of the handle (which led to the damage of the blade) sounds like it might be a manufacturing defect.

Here is the Warantee information:

We make high-performance quality products. If you have problems with any Spyderco product, we would like to hear about it. Your input and questions are important to us.

Knives are designed as cutting tools. Use of your knife for any purpose other than cutting is considered abuse. As with any cutting tool, you may exploit their value prematurely or they may fail to perform if not used or cared for properly. Spyderco warrants that all of our products are free from defects in material and workmanship. Spyderco’s warranty does not cover damage caused by abuse, misuse, improper handling, alteration, accident, neglect, disassembly, or improper sharpening.If a knife fails to function as it was designed we will examine its condition upon its return to us, identify why it failed and respond in an appropriate manner. If we determine that there is a defect in the manufacture or materials we will gladly repair, or replace that product with the same model or one of equal value. If the problem is determined not to be caused by defect in manufacture or materials we will inform you of the cost for repair. Upon agreement and payment we will perform the repair. If we are unable to improve the condition of the knife, we will return it to you with the recommendation that it be retired from use.

If you have any questions or comments about Care and Warranty of your Spyderco knife, please email us.

Or you may direct your inquiry regarding warranties to our mailing address, toll free number, fax, email or URL. Packages directed to Spyderco should be sent UPS or registered mail (for tracking purposes should your knife fail to arrive at our offices). Please include your complete name, UPS deliverable street address (no P.O. boxes please), daytime phone number and a description of the concern. All costs associated with the shipment of the product are the responsibility of the original knife owner.

Spyderco Inc.
Attention: Warranty and Repair
20011 Golden Gate Canyon Road, Golden, Colorado 80403
Phone: 800-525-7770 or 303-279-8383
Fax: 303-278-2229 or 303-277-1429
Email: custsvc@spyderco.com



Edited by - Carlos on 12/19/2001 1:23:24 PM