What is up with warranty and repair?

[aero_student]

Many pardons. I was being a bit of an A$$.

I am editing this as hopefully an apology for making myself appear a jerk, I did not intend to do so.



Edited by - marauder2002 on 1/11/2002 4:13:08 PM

[RYAN]

Some Meerkats do have play in them from the very start, this usually is no big deal unless it is quite signifigant. As far as I know, there are not even black clips available for the cricket. I sincerely apologize if you are not satisfied with the warranty/repair department's work. They usually do a very good job. If you have any questions or concerns, feel free to give them a call and pick their brain a little bit. They will be more than happy to help ya out. <img src="smile.gif" width=15 height=15 align=middle> The number is (800) 525-7770. Hope this <img src="wink.gif" width=15 height=15 align=middle>



Edited by - RYAN on 1/14/2002 2:16:31 PM

[aero_student]

My initial post was a little harsh. There is no notch on the blade. Not sure by what you mean when you say a second. They acted like a black clip was available and never actually said there is not one. I did not think it would be a big deal to have TWO screws replaced. There was a lot of blade play in the meerkat and when I showed it to a dealer he reccomended that I send it in.

[bell]

Over two months ago I sent in a Walker Jr. for sharpening and check for $5. Nothing yet. Recently ordered a sharpmaker to avoid this in the future. Hopefully sales volume is/will be up and Spy can hire more personnel/expand/diversify etc. Sal is overwhelmed and probably deserves a raise.

[bergebo]

Not sure if this is taking the thread in a different direction, but I would like to know if a new Spydie I received is a second. I've never heard of this &quot;notch&quot;, so I attached a couple of pictures. Sorry for the fuziness, hard to keep my hands still enough to get the closeup.

The odd thing is I was happy to get this knife as it is the first one for me to have a serial number. Now I'm a bit bummed.




Edited by - Bergebo on 1/9/2002 8:56:20 PM

[aero_student]

That may or may not be what he was talking about. I think a notch like that is fairly common in knife design. I know there is that one a SAK I have.

[bergebo]

That's kind of what I thought, marauder. It just seems strange that the notch is only on one side.

Thanks for your thoughts.

Ken

[RYAN]

A &quot;second&quot; is a knife that has a manufacture's defect (be it a slight mechanical defect or a cosmetic defect). Many seconds are acquired through gun/knife shows. Seconds are marked with a small notch or nic found on the backside of the blade (the spine - i.e. not the sharpened side of the knife). The notch does not look natural and is not meant to be hard to see. If you have a second, the notch is fairly easy to identify. Seconds also have no warranty, as the repair department has already had to work on them in order to make a sellable product. Hope this helps clarify a little better.


Edited by - RYAN on 1/10/2002 1:14:49 PM

[RYAN]

Bergebo, the notch you are refering to is part of the design of the knife. That notch does not indicate it being a second. See above post for further clarification. <img src="smile.gif" width=15 height=15 align=middle>

[aero_student]

Thank you for the explanation. It is most definitely not a second.

[bergebo]

Thanks Ryan. Now I can enjoy it without those crazy doubts running through my head.

It's a Vesuvius, by the way. My first look at the compression lock. Pretty sweet.

Ken

[aero_student]

I talked to mike. It was just us misunderstanding each other. I hope nobody thought I was talking sh!t about him. Once again I apologize for that. He misunderstood what I had wanted done to my cricket and Spyderco is sending me a new meerkat. I had thought it was going to be together and I was a little worried when I only received on knife that was apparently in the same condition in which I sent it. They are sending me a new meerkat and the parts that I requested and $5. Sorry Mike.